SALES TERMS & CONDATIONS

This page together with our Privacy Policy provides information about us and the legal terms and conditions ("Terms") on which we sell any of the products ("Products") listed on our website ("our site") to you. These Terms apply to any contract between us for the sale of Products via the ASH Architectural website ("Contract"). Please read these Terms carefully before ordering any Products. You will be required to accept these Terms before placing an order.

If you do not accept these Terms, you will not be able to order any Products from our site. You should print a copy of these Terms for future reference.

These Terms, and any Contract between us, are only in the English language.

1. INFORMATION ABOUT US

1.1 We operate the website www.asharchitectural.co.uk. We are ASH Door Furniture & Entrance Specialists Ltd, a company registered in England and Wales under company number 05566738. Our registered office is at [Insert Updated Address Here]. Our VAT number is [Insert VAT Number Here].

1.2 Contacting Us as a Consumer:

You can cancel a Contract in accordance with your legal rights by contacting us and quoting your Order Number. You may contact us via email at [Insert Email] or by post to [Insert Business Address].
If after Ash Architectural has accepted an order from you (acceptance will be communicated via e-mail on receipt of an order), and you wish to withdraw from the contract, you may do so by communicating that wish to us within 2 working days of our acceptance. All goods are hand made to order and as such nonrefundable, except in exceptional circumstances we may except returned goods subject to a re-stocking fee. Goods must be returned at the customers cost and risk. For further information please contact our customers services department at hello@asharchitectural.co.uk

1.3 Contacting Us for Other Queries:

You can contact our customer service team by email or via our website contact form.

2. OUR PRODUCTS

2.1 Product images are for illustrative purposes only. Colours and finishes may appear different in person due to screen settings.

2.2 Sizes, weights, and measurements may vary slightly from the specifications provided.

2.3 Packaging may differ from that shown on our website.

2.4 Finish Disclaimer: Powder-coated and painted finishes are subject to natural wear and may change over time. We do not guarantee the longevity or uniformity of such finishes. These are not considered faults.

2.5 Smile Plastics Disclaimer: Products featuring Smile Plastics may show unique textures, colours, or inclusions due to their recycled nature. These are part of the design and are not defects.

2.6 Smile Plastics sheets require little maintenance: Surface dirt can easily be removed using a mild detergent and warm water, but the material is relatively soft so abrasive cleaners should be used with caution. The HIPS and PET panels are sensitive to organic solvents, especially nail varnish remover, paint stripper, etc. and some cleaning detergents like industrial catering spray. The HIPS material may develop slight yellowing when exposed to UV. However, this surface effect can be addressed through a refinishing process. Please note that, while the material is solid, the pattern may change subtly during refinishing, especially with the Heron washes. We do not recommend spot finishing for these washes, as the underlying pattern may result in noticeable differences in tone. Scratches on PET and HIPS can be sanded out using appropriate grades of paper and Scotch-Brite pads with a random orbital sander. HDPE can be refinished using traditional flame polishing techniques or appropriate grades of finishing/ Scotch-Brite pads (note HDPE requires much finer grades than the other materials and will take longer as a result). Avoid using squeegees or dry cloths on the materials as they may create scratches by dragging debris across the surface. Alba (HIPS) has paper and metallic foil on the surface, and this can become dislodged when rubbing the surface harshly or using abrasives.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information in accordance with our Privacy Policy. Please review it carefully.

4. CONSUMER PURCHASES

4.1 You must be at least 18 years old to purchase Products from our site.

5. BUSINESS CUSTOMERS

5.1 If you purchase as a business, you confirm you have authority to bind the business.

5.2 These Terms represent the entire agreement between us.

6. HOW THE CONTRACT IS FORMED

6.1 Our order process allows you to check and amend errors before submitting your order.

6.2 You will receive an email confirming receipt of your order. This is not acceptance.

6.3 A contract is only formed when we email you an Order Acknowledgement confirming dispatch.

6.4 If we cannot fulfil your order, we will inform you and issue a full refund.

7. CHANGES TO TERMS

7.1 We may revise these Terms at any time.

7.2 The Terms in force at the time of your order apply.

7.3 If changes are required due to law or regulation, we will notify you and provide the right to cancel if you disagree.

8. YOUR RIGHT TO CANCEL AND REFUND

8.1 Consumers have the right to cancel a Contract within 14 days from the delivery date.

8.2 To cancel, contact us referencing your Order Number. Cancellations are effective from the date sent.

8.3 We will: (a) Refund the product price, minus any reduction for handling. (b) Refund standard delivery charges. (c) Issue refunds within 14 days of receipt or return evidence.

8.4 Faulty or mis-described items will be refunded in full, including return postage.

8.5 Refunds will be made using your original payment method.

8.6 Returned Products must be sent back within 14 days of cancellation notification.

8.7 Consumers have statutory rights regarding faulty goods. These are not affected by this clause.

9. DELIVERY

9.1 Estimated delivery dates will be communicated; delays may occur due to events beyond our control.

9.2 If no one is available to accept delivery, we may attempt re-delivery or contact you.

9.3 Delivery is complete once Products arrive at your specified address.

9.4 You own the Products once payment is received in full.

9.5 Cancelled orders will be refunded, and we will arrange collection of delivered Products at no cost to you.

10. INTERNATIONAL DELIVERY

10.1 We currently do not ship goods direct from our website to International Delivery Destinations. Please contact our office to arrange International Delivery. You can e-mail us at hello@asharchitectural.co.uk or contact our Sales team by telephone on 0115 9874847 or by post to Ash House, Private road No 8, Colwick Ind Est, Nottingham, NG145EZ.

11. PRICE OF PRODUCTS AND DELIVERY CHARGES

11.1 The prices of the Products (excluding VAT and delivery charges) will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 11.6 for what happens if we discover an error in the price of Product(s) you ordered.

11.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

11.3 The price of a Product shown on our website excludes VAT. If VAT is applicable to the order, VAT applicable at the time you place your Order will be added to the price of the Product before you confirm your order. Please note that if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

11.4 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please place the Products in your basket and your basket will automatically calculate the delivery costs.

11.5 Our delivery costs are based upon certain assumptions. You must tell us if any of these assumptions are incorrect. If these assumptions are incorrect we may not be able to deliver your Product or we may charge you extra for delivery. The assumptions are:

(a) delivery will be to the outside entrance of the delivery address only. We will not be able to bring the Product into the property or your home;

(b) there is free parking close by and the outside entrance to the delivery address is easily accessible to a large van;

11.6 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

(a) where the Product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and

(b) if the Product's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

12. HOW TO PAY

12.1 You can only pay for Products using a debit card or credit card. We accept the following cards: Visa, Visa Debit, Visa Electron, MasterCard, Maestro.

12.2 Payment for the Products and all applicable delivery charges is in advance. We will charge your debit card or credit card at the time that we receive your order.

13. OUR WARRANTY FOR THE PRODUCTS

13.1 We provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 13.2 and clause 13.3.

13.2 The warranty in clause 13.1 does not apply to any defect in the Products arising from: (a) fair wear and tear; (b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party; (c) if you fail to operate or use the Products in accordance with the user instructions; (d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or (e) any specification provided by you.

13.3 If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

14. OUR LIABILITY IF YOU ARE A BUSINESS This clause 14 only applies if you are a business customer.

14.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.

14.2 Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or (d) defective products under the Consumer Protection Act 1987.

14.3 Subject to clause 14.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for: (a) any loss of profits, sales, business, or revenue; (b) loss or corruption of data, information or software; (c) loss of business opportunity; (d) loss of anticipated savings; (e) loss of goodwill; or (f) any indirect or consequential loss.

14.4 Subject to clause 14.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 110% of the price of the Products.

14.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

15. OUR LIABILITY IF YOU ARE A CONSUMER This clause 15 only applies if you are a consumer.

15.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

15.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15.3 We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); (d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and (e) defective products under the Consumer Protection Act 1987.

16. EVENTS OUTSIDE OUR CONTROL

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 16.2. 16.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 16.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: (a) we will contact you as soon as reasonably possible to notify you; and (b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 16.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

17. COMMUNICATIONS BETWEEN US

17.1 When we refer, in these Terms, to "in writing", this will include e-mail.

17.2 If you are a consumer, you may contact us as described in clause 1.2.

17.3 If you are a business: (a) Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first-class post or other next working day delivery service or e-mail. (b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission. (c) In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. (d) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

18. OTHER IMPORTANT TERMS

18.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. 18.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty in clause 13 to the recipient of the gift without needing to ask our consent.

18.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty at clause 13, but we and you will not need their consent to cancel or make any changes to these Terms.

18.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

18.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 18.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

18.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

18.8 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).